Refund policy

Return & Refund Policy

At TLC Precision Peptides, all products are sold strictly for research and laboratory use only. Due to the nature of our products, quality control standards, and product integrity concerns, all sales are final once an order has shipped.

We do not accept returns or exchanges.

Damaged, Missing, Incorrect, or Defective Items

If your order arrives damaged, is missing an item, contains an incorrect item, or you believe there is an issue with the product received, please contact us within 24 hours of carrier-confirmed delivery.

To submit a claim, please email us at:

Support@tlcprecisionpeptides.com

Please include the following information:

Your order number
A clear description of the issue
Photos of the shipping box
Photos of the packing materials
Photos of the product label
Photos of the vial or item received
Any other relevant details that may help us review the claim

Claims submitted after the 24-hour window may not be eligible for resolution.

Replacement First Policy

When a claim is approved, TLC Precision Peptides will generally provide a replacement as the first resolution. Refunds may be considered only when a replacement is unavailable or when TLC Precision Peptides determines that a refund is the appropriate resolution.

All replacements, credits, or refunds are issued at the sole discretion of TLC Precision Peptides after review of the claim.

No Returns

For safety, quality, and product integrity reasons, we do not accept returned products. Once products leave our facility, we cannot verify how they were handled, stored, opened, or maintained. Because of this, returned products cannot be restocked or resold.

Customer Mistakes and Non-Refundable Situations

TLC Precision Peptides is not responsible for issues caused by customer error or circumstances outside of our control. Refunds, replacements, or credits will not be provided for:

Orders placed for the wrong product
Change of mind after purchase
Incorrect or incomplete shipping addresses provided by the customer
Failure to retrieve or accept a delivered package
Packages marked as delivered by the carrier but lost, stolen, or misplaced after delivery
Product handling, storage, or use after delivery
Delays caused by the shipping carrier
Failure to review product details before purchasing

Customers are responsible for ensuring that all order information, including shipping address and product selection, is accurate before completing checkout.

Shipping and Tracking

All orders are shipped with tracking when available. Once an order has been marked as delivered by the carrier, TLC Precision Peptides considers the package delivered.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier for additional information. TLC Precision Peptides is not responsible for packages lost or stolen after carrier-confirmed delivery.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been processed, packed, or shipped, it cannot be canceled.

If you need to request a cancellation, please contact us immediately at:

Support@tlcprecisionpeptides.com

Cancellation requests are not guaranteed.

Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. TLC Precision Peptides is committed to reviewing valid order issues and resolving them fairly when possible.

Submitting a chargeback without first contacting us may delay the resolution process and may affect your ability to place future orders.